SHIPPING & RETURNS
Shipping & Returns
At SneakerProvider, we pride ourselves on fast, reliable fulfillment and a fair return policy that protects both our customers and our inventory.
Shipping
Processing & Shipping Times
- All in-stock orders placed before 4 PM EST ship the same day.
- Orders placed after 4 PM EST ship the next business day.
- Pre-orders are excluded from same-day shipping.
- Pre-orders ship according to the release date and details listed on the product page.
- Tracking information is sent automatically once your order is on the way.
Shipping Details
- We ship nationwide via USPS, UPS, or FedEx, depending on the fastest option for your area.
- Signature is required on orders valued at $500+ for your protection.
- Some orders may arrive in separate packages depending on inventory distribution.
Before You Order
Please double-check your shipping address and apartment number before completing checkout. Once an order is placed, we cannot modify shipping details.
We are unable to refund or replace packages marked “Delivered” by the carrier.
Authenticity Guarantee
Authenticity is the foundation of our business.
Every item we sell is:
- 100% authentic
- Verified in-house
- Never fake, never variant, never replica
If you believe there is an issue with authenticity, contact us within 48 hours with photos and your order number. If an item is proven inauthentic, you will receive a full refund or replacement.
Returns & Exchanges
We want you to love your purchase while also protecting the integrity of our inventory and customers.
Return Window
You may request a return within 14 days of the delivery date.
Eligible Items
Items must be:
- Brand new
- Never worn
- Never tried on outdoors
- Uncreased
- In original box
- With all accessories included
Not Eligible for Return
We cannot accept returns for:
- Worn or tried-on shoes
- Creased toe boxes
- Damaged boxes
- Missing accessories
- Signs of wear, odors, or dirt
- Pre-orders
- Final sale items
- Promotional items
- In-store purchases
- International orders
If the returned item does not match the condition shipped, it will be returned to the sender.
Refund Options
Approved returns may be refunded to:
- The original payment method, or
- Store credit
Refund processing times: 3–7 business days depending on your bank.
Exchanges
We offer exchanges for the same item in another size when available. If the size you need is out of stock, you may choose a refund or store credit.
Free Return Shipping
SneakerProvider covers 100% of return shipping costs on approved returns. A prepaid return label will be provided once your request is approved.
Cancellations
In-Stock Items
You may cancel an order until a shipping label has been created. Once the label is created or the order is processed for shipment, the order cannot be canceled.
Pre-Orders
Pre-orders cannot be canceled for any reason, as inventory is reserved specifically for your order.
Customer Support
If you have questions regarding your order, shipping, or returns, our support team is here to help.