SneakerProvider is committed to delivering an exceptional customer experience. We encourage you to contact us with any questions or concerns prior to placing your order.
For US domestic orders, processing and verification times range from same day to up to 3 business days before an order ships. Additional time may be required during promotional periods and holidays. You will receive an email with tracking information once your order has shipped. Signature will be required upon delivery for all domestic orders with a product value equal to or greater than $500. You can add signature to any order if needed.
We strive to ship your items as quickly as possible and as a result, your order may arrive in separate packages.
Please be advised that we cannot make any changes to the shipping address once an order has been placed. Additionally, we do not ship to PO Boxes.
For international orders, processing times can be up to 4 business days before order ships.
International customers are responsible for any additional fees or taxes after an item ships. We do our best to protect international customers from incurring additional fees, but cannot guarantee against any unexpected expenses.
We do not accept order cancellation requests as our fulfillment process begins once an order is placed. All confirmed orders will be subject to our standard return policy.
In the event an item becomes unavailable, we will fully refund your purchase back to your original form of payment. This may include specific items within an order. You will be notified via email of any orders or items we cannot fulfill and have refunded.
We understand that items purchased may not always work out, so we accept return requests within a 7 day window of delivery date. Refunds will be in the form of a merchandise credit and subject to a 15% restocking fee.
Contact us to initiate the returns process. When prompted, please use the Order # from your order confirmation email, not your packing slip.
Our return policy is as follows:
- Return requests must be submitted within 7 days after the item has been delivered.
- Item(s) must be shipped to SneakerProvider within 2 days after approval. Returns cannot be processed or accepted at our retail location.
- SneakerProvider will send you a return label. Customers are responsible for cost of return label.
- Item(s) must be unworn and in the original condition received. The box must also be in the same condition as received. Shoe boxes should not be used as the packing box.
- Final sale orders are not eligible for return, which include items purchased during a promotional period; International orders; and Items purchased at our retail location.
- Once your return is approved & received, you will be issued a merchandise credit less a 15% restocking fee. Merchandise credits are non-transferable and can only be used at SneakerProvider.com
Please allow 5-8 business days from receiving your return to evaluate and process the return.
We are not able to offer exchanges of any kind.
If you purchased an incorrect size, you may submit a return request for a merchandise credit. You may then use that credit to purchase the correct size, subject to availability. Please keep in mind that the returns process can take up to 5 business days before a merchandise credit is issued.