PRE-ORDER POLICY
Pre-Order Policy
Pre-Order With Confidence
Lock in limited releases before they sell out. Every pre-order is reserved under your name, authenticated in-house, and shipped within the posted time window on each product page.
How Our Pre-Orders Work
- Select your pair: Pick your item from our Pre-Order Collection and complete checkout.
- We lock in your size: Inventory is secured through our trusted retail and wholesale partners.
- Authentication: Each pair is verified 100% authentic and inspected for quality in-house.
- Estimated ship window: The timeframe listed on the product page is when we expect your pair to ship.
- Tracking: Once shipped, tracking is sent straight to your email.
Key Pre-Order Terms
✅ 100% Authentic Only: We do not deal with fakes or unauthorized pairs.
✅ Guaranteed or Refunded: If we can’t fulfill your pre-order, you get a full refund.
✅ Reserved for You: Once you check out, your size is held under your order.
✅ Posted Ship Window: Each item shows the estimated time your pair should ship.
✅ Secure Checkout: Encrypted payments through trusted processors only.
Refunds, Cancellations & Changes
Because each pre-order is placed specifically for you, pre-order sales are generally final once confirmed.
- Customer cancellations: Not guaranteed once the order is placed. Reach out ASAP with your order number if you need help.
- Our inability to fulfill: If we’re unable to secure your pair, we will issue a full refund to the original payment method.
- Size changes: We can’t promise size changes after checkout, but we’ll review on a case-by-case basis.
- Refund timing: Bank or card providers may take a few business days to post a refund.
Shipping Windows & Possible Delays
All pre-order product pages show an estimated shipping window. This is based on brand release dates and our supplier timelines.
- Estimates only: Brands and shipments can sometimes be pushed back.
- Delays: If there is a major delay, we’ll email you with updated information.
- Split shipments: In-stock and pre-order items may ship separately.
Need Help With a Pre-Order?
For questions about an existing pre-order, please contact us with your order number through our Contact page.